FAQFrequently Asked Questions
How long does it take you to ship out an order?
We are dedicated to shipping all orders we receive as fast as possible. We usually ship all orders within 48 hours but we usually claim 2-5 business days just to be safe.
Do you charge for shipping and handling?
We do charge handling fees for small orders. There is a $3 small order handling fee for orders under $10 and a $2 handling fee for orders between $10-$20. There is NO handling fee for orders above $20.
We only have these handling fees since it can be very time consuming, costly for packaging, and inconvenient to ship single small items.
Please note that you are responsible for paying all UPS or Freight shipping charges. We DO NOT offer free UPS shipping or free Freight shipping.
What happens if an item is damaged or non functional?
If youreceive an item that is not working properly (i.e. a radio or flashlight), we will ship out the new item directly to the customer. They will just need to fill out a form letting us know exactly what the problem is. You will need to email the completed for to
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. All claims must be turned in within 30 days of the order.
If an item has been damaged through shipping, they will need to contact
What happens if an item is missing from an order?
If an item is missing from the order they will need to let us know within 30 days of the order. We will ship out the missing item direct to your customer for no additional charge. This obviously costs us money to do so we are very careful to not make these types of mistakes and it has been an extremely rare occurrence.
